Shipping

Shipping Policy

Thank you for choosing njqva, where we specialize in high-quality, soft plush toys that bring joy and comfort. 💛 We understand that every order is more than just a product – it’s a gift full of anticipation and excitement. To ensure you receive your order safely and on time, we’ve outlined the following shipping policies.

Shipping Fees

  • Orders < $69.99: Flat-rate shipping fee of $6.89

  • Orders ≥ $69.99: Free shipping

Shipping Time

Estimated Delivery Time (may vary based on location):

Destination Estimated Delivery Time
Domestic (US) 7-14 business days
International 12-20 business days

⚠️ Note: Delivery times may be affected by factors such as:

  • Customs clearance

  • Logistics disruptions

  • Remote/rural areas

Order Processing

  • Standard Processing: Orders are typically processed and shipped within 1-3 business days (excluding weekends and holidays).

  • Restocking Delays: If restocking is required, processing time may be extended by 3-5 additional business days. We’ll notify you via email with updates.

Track Your Plush Journey

Once your order has shipped, we’ll send you a tracking number. Use the link below to track your order’s journey in real time:
🔗 Track your order here

Taxes and Duties

International Customers:

  • Import taxes and duties (if applicable) are your responsibility.

  • Estimated costs will be displayed at checkout based on your shipping destination.

Packaging Instructions

We take great care in packaging every item:
✅ Dust-proof, pressure-proof, and moisture-proof treatment
✅ Individually sealed using environmentally friendly materials
✅ Gift orders can include a gift card and box (please specify during checkout)

Safety and Compliance

The safety of our products is our top priority. All plush toys comply with US ASTM F963 and EU EN71 toy safety standards.
Our toys are made from eco-friendly, skin-friendly fabrics that are non-toxic, making them safe for children and adults of all ages.

Need Help?

If you have any questions or need assistance, please reach out to us at:
✉️ Email: support@njqva.com
(We’ll respond within 24 hours on weekdays)